Amazon Error Codes

Amazon Error Codes

Amazon is one of the world’s largest online retailers, and many businesses sell their products on the platform. However, using Amazon’s services can occasionally pose challenges, leading firms to encounter different error codes that affect their sales and reputation.

This article explores some of the most prevalent Amazon error codes and provides possible methods for fixing them.

Why are Amazon Error Codes Important?

Amazon error codes are informative messages that indicate issues with product listings or orders. The severity of these error codes can differ, so businesses must address them to prevent any negative impact on their sales or accounts.

When customers need help purchasing, they may choose a competitor, leading to lost sales opportunities. Furthermore, failing to resolve error codes can harm a business’s seller rating, affecting sales and reputation on the platform.

Common Amazon Error Codes

The meanings of error codes can change depending on the situation and systems in use. To get accurate information about error codes in a specific problem, refer to StoreAutomator’s Knowledge Base articles or Amazon’s documentation when logged in to your Seller Central Account.

Single Matching Error (Error 8541)

If you happen to encounter this error, the product you are trying to list already has a UPC/EAN/GTIN on Amazon. The data fields or values you have provided do not match what Amazon has on file for this product.

Existing product ID (Error 8572)

This error occurs when creating products on Amazon using existing Product IDs. If the UPC differs from Amazon’s, it will not match and trigger the error. Matching UPCs and Product IDs is essential, while EAN codes can vary.

Not authorized (Error Code 5461)

This error indicates that Amazon does not recognize that you are authorized to create new ASINs for the brand name you have used when creating a listing.

Listing is not active (Error Code 20005)

If you encounter this, the product listing you’re referring to is inactive or unavailable for purchase on Amazon’s marketplace. This error can happen if a seller temporarily deactivates the listing or Amazon suspends the listing due to policy violations.

Parent SKU not recognized (Error Code 8007)

This error occurs when the parent SKU has not been set up correctly.

How Amazon Error Codes Affect Your Business

Decreased sales

If customers encounter errors while trying to buy a product, like ASIN or SKU not found, inactive listings, or price errors, they might choose to purchase from a competitor instead. These errors can result in lost sales opportunities and a decline in your business’s revenue.

Negative impact on seller rating

If you don’t resolve error codes, it can harm your business’s seller rating. Amazon’s seller rating is vital as it influences customers’ buying choices and reflects a seller’s overall performance and dependability. Regularly facing errors and neglecting timely resolutions can lead to a lower seller rating, significantly impacting your business’s sales and reputation on the platform.

More customer complaints

When customers encounter errors while shopping on Amazon, they may become frustrated. They may express dissatisfaction by leaving negative feedback, ratings, or reviews or contacting customer service for assistance. A rise in customer complaints can damage your business’s reputation and discourage potential customers from making future purchases.

How to Fix Amazon Error Codes

Understand error messages

Error messages provide information that helps retailers identify the underlying cause of the error. Understanding these messages can lead to the necessary actions to resolve them.

Check product listings

Incorrect or incomplete product listings can cause errors and confuse customers. Please verify that all titles, descriptions, images, and variations are accurate and up to date.

Update inventory and pricing information.

Accurate inventory and pricing information prevents Amazon errors. You must update your inventory levels regularly to accurately reflect product availability. It is equally important to ensure that pricing information is correct and current.

Resolve shipping issues

Please quickly address any shipping-related issues by verifying the accuracy of the shipping information provided for each order. This involves double-checking addresses, selecting the appropriate shipping method, and ensuring proper packaging.

Eliminate the Errors

Addressing Amazon error codes as soon as they occur can help you maintain a smoothly functioning business account. As a seller, you might encounter specific error codes that are not covered in this article. Fortunately, StoreAutomator provides a free Knowledge Base to help you resolve your issues.

StoreAutomator also has everything you need to unify and grow your commerce. From product information management solutions to a comprehensive order management system, StoreAutomator is the only platform you should consider when you list everywhere, handle orders, and drive growth.

Don’t miss out on the opportunity to revolutionize your online selling. Schedule a demo with StoreAutomator today!

 

 

 

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