Amazon is one of the world’s largest online retailers globally. Many businesses sell their products on the platform. However, using Amazon’s services can occasionally pose challenges, leading businesses to encounter different error codes that affect their sales and reputation.
This article explores some of the most prevalent Amazon error codes and provides possible methods for fixing them.
Why are Amazon Error Codes Important?
Amazon error codes are informative messages that point out issues with product listings or orders. The severity of these error codes can differ, making it important for businesses to deal with them to prevent any negative impact on their sales or account.
When customers encounter errors while making a purchase, they may choose a competitor, leading to lost sales opportunities. Furthermore, failing to resolve error codes can harm a business’s seller rating, which in turn affects sales and reputation on the platform.
Common Amazon Error Codes
The meanings of error codes can change depending on the situation and systems in use. To get accurate information about error codes in a specific situation, refer to StoreAutomator’s Knowledge Base articles or Amazon’s own documentation when logged in to your Seller Central Account.
Single Matching Error (Error 8541)
If you encounter this error, it means that the the product you are trying to list already has a UPC/EAN/GTIN on Amazon. The data fields or values you have provided do not match what Amazon has on file for this product.
Existing product ID (Error 8572)
This error occurs when attempting to create products on Amazon using Product IDs that already exist. For instance, if the UPC code differs from Amazon’s, it will not match and trigger the error. Matching UPC and Product IDs is essential, while EAN codes can differ.
Not authorized (Error Code 5461)
This error indicates that Amazon’s does not recognize that you are authorized to create new ASINs for the brand name you have used when creating a listing.
Listing not active (Error Code 20005)
If you encounter this, it means that the product listing you’re referring to is currently inactive or not available for purchase on Amazon’s marketplace. This error can happen if a seller temporarily deactivates the listing or Amazon suspends the listing due to policy violations.
Parent SKU not recognized (Error Code 8007)
This error occurs when the parent SKU has not been set up properly.
How Amazon Error Codes Affect Your Business
If customers encounter errors while trying to buy a product, like ASIN or SKU not found, inactive listings, or price errors, they might choose to purchase from a competitor instead. These errors can result in lost sales opportunities and a decline in your business’s revenue.
Negative impact on seller rating
If you don’t resolve error codes, it can harm your business’s seller rating. Amazon’s seller rating is vital as it influences customers’ buying choices, reflecting a seller’s overall performance and dependability. Regularly facing errors and neglecting timely resolutions can lead to a lower seller rating, significantly impacting your business’s sales and reputation on the platform.
More customer complaints
When customers face errors while shopping on Amazon, it can lead to frustration. Customers may express their dissatisfaction by leaving negative feedback, ratings, or reviews, or by contacting customer service for assistance. The rise in customer complaints can damage your business’s reputation and discourage potential customers from making future purchases.
How to Fix Amazon Error Codes
Understand error messages
Error messages provide information that helps retailers identify the underlying cause of the error. Understanding these messages can lead to the necessary actions to resolve them.
Check product listings
Incorrect or incomplete product listings can cause errors and confuse customers. You should verify that all titles, descriptions, images, and variations are accurate and up to date.
Update inventory and pricing information
Maintaining accurate inventory and pricing information prevents Amazon errors. You need to regularly update your inventory levels to accurately reflect product availability. It is equally important to ensure that pricing information is correct and current.
Resolve shipping issues
You can promptly address any shipping-related issues by verifying the accuracy of the shipping information provided for each order. This involves double-checking addresses, selecting the appropriate shipping method, and ensuring proper packaging.
Eliminate the Errors
Addressing Amazon error codes as soon as they occur can help you maintain a smoothly-functioning business account. As a seller, you might encounter specific error codes that are not covered in this article. Fortunately, StoreAutomator provides a free Knowledge Base to help you resolve your issues.
StoreAutomator also has everything you need to unify and grow your commerce. From product information management solutions to a comprehensive order management system, StoreAutomator is the only platform you should consider when you list everywhere, handle orders, and drive growth.
Don’t miss out on the opportunity to revolutionize your online selling. Schedule a demo with StoreAutomator today!