Last Updated on June 28, 2019

This button cancels the order with the sales channel and enters a reason for cancellation to the system. Canceling happens after receiving the order and before sending the product due to a couple of reasons such as no inventory, bad shipping address, or address not covered by carrier, customer exchange, customer cancellation, or returning back, etc…

Please note depending on the channel the cancel reasons may differ. Canceling an order does not initiate an automatic refund; refund amount has to be manually issued.

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